Privacy Policy

Opticalens is a contact lens business. You entrust us with your data when you use our services. We recognize that this is a serious priority. Consequently, we make a lot of effort to protect your data and provide you with control.

You have a right to know what information we gather about you and how we protect your privacy. As a result, we’ve built this Privacy Policy to tell you what you may expect from us when you connect with us. This privacy statement applies to how you use any of our online features that link to it.

Using our Services, you agree to the collection, use, disclosure, and methods stated in this Privacy Policy. This Privacy Policy does not connect to third-party websites. We do not own or control these sites, such as Facebook, Instagram, and Google+, even if you access them through our Services. We try to collaborate with Third Party Services, which share our dedication to preserving your privacy. Still, we cannot be held responsible for their practices, content, or privacy policies. We invite you to read the privacy policies of the Third Party Services you use to see how they will collect, use, and share your information.

Please get in touch with us at sales@opticalens.com if you have any questions.

1. What kind of information do Opticalens collect?

You provide us with the following details:

  • When you create an account and register, you provide us with your name, phone number, email address, shipping address, and postal code.
  • When you purchase lenses in our shop, we collect information.
  • When you make a purchase, we will request information from you to complete the transaction and deliver the products. This information may include (1) your postal address, (2) prescription information, including any prescription photos you provide to us, and (3) product information. If you email us a photograph of your prescription, we will collect whatever information is on the prescription form.
  • We request payment information such as credit card numbers, types, expiration dates, and billing and delivery addresses when you purchase. Our payment processor will gather, store, and process your credit card and other payment information on our behalf, following credit card issuers’ requirements. We do not save credit card details.
  • When you contact us, we go to great efforts to guarantee that you have a pleasant purchase experience. We may keep a record of your contact information and the subject of your conversation. Whether you contact us by phone (calling or texting), email, instant messaging (including Facebook Messenger), live chat, social media, or any other means. When we send you emails, we may track whether you open them to improve our Services and deliver a better customer experience. Any survey you choose to fill out for us gets emailed to us.
  • We take information from various sources. We may get data about you from other sources, such as statistical profiles, and combine it with additional information we have about you.

We collect the following information automatically:

  • Web logs and use statistics We record certain information and keep it in log files when you communicate with our Services. This data includes device and browser information, internet protocol (IP) addresses, URLs of referring/exit pages, and search terms.
  • Cookies and other technologies collect data. Our Services, like other websites, may use technologies such as “pixel tags” and “cookies” to collect information about your activities on our Services. Our service providers may collect data about your online activities over time and across different platforms. When you visit a website, web servers may place small files on your computer, known as cookies (not the food). You can arrange for your web browser to refuse all cookies or to prompt you for permission before accepting each new cookie. You may delete cookies from your browser when you exit a website.

2. Your Personal Information and How We Use It

Customarily. We use your information to keep and enhance our services and your experience with Opticalens. Here are some instances of how we could use your data:

  • help facilitate the transaction and dispatch of your things;
  • to personalize, enhance, and distribute our goods;
  • to have a better knowledge of how you use our services so we can improve the client experience;
  • to ship the packages per your instructions;
  • to communicate with you, such as replying to your comments or questions and providing you bought updates;
  • to provide you with information about lens products and services, ideas, and marketing materials;
  • to carry out our extra critical business activities

3. How We Disseminate Information

We will only release your information for the purposes indicated below.

With our suppliers, we share the necessary details.

As needed to use certain services for us fully, we may share your information with our contractors, agents, and service providers, such as:

  • With our marketing and advertising partners

We may use your information with other parties for advertising and promotion purposes, including sending you direct mail. Some third-party advertising partners use cookies and other technologies to gather data about your online activities on our Services and across different online services. These cookies give you more relevant advertising when you use the Services or visit other websites.

Google Analytics is one of the third-party platforms we use to evaluate your use of our Services. We also use Facebook Custom Audiences to show you advertising on Facebook and to provide us with data based on the email addresses we’ve collected.

  • We are considering the security of both ourselves and others.

To work with law enforcement, we collect information to comply with applicable laws, court orders, summons, legal processes, or enforceable governmental requests. It is also to regulate or use this Privacy Policy and other agreements; to detect, prevent, or otherwise address fraud, protection needs, or technical issues. To uphold Opticalens’- rights, property, or security, we reserve the right to view, read, maintain, and disclose any information.+

  • With your consent

Unless otherwise specified, we shall notify you before disclosing any personally identifiable information to third parties.

4. You can access your information and a range of choices with your Opticalens account.

Through your account settings, you may view, read, and change the following information you’ve given us:
– Name:
– Phone:
– Email:
– Delivery Address:
– Post office code
You may email us if you have any queries or problems relating to your data. The information you can view, modify, and delete may change as our Services evolve.

5. We are committed to protecting your data.

We take the protection of your personal information seriously. We are aware of the sensitivity of any information you could provide us, including a prescription number. We thus use several security measures to help safeguard sensitive data. Additionally, we only provide third parties access to your personally identifiable information when doing so would help us achieve specific business goals.

6. Modifications to this Privacy Statement

We regularly review our Privacy Policy to ensure it complies with applicable laws and is pertinent to and appropriate for our company. This privacy statement may occasionally need to be modified, and we reserve the right to do so at any moment. We’ll update the “Effective Date” at the top of the page if we make any changes to our privacy policy so you can check whether it has changed since your last visit. You consent to be bound by the terms of the Privacy Policy, as amended or revised from time to time by us, if you use our Services in the future.

Contact Us

If you have questions about seeing or updating your personal information, our Privacy Policy, or any of our privacy policies, kindly contact us at sales@opticalens.com.