Why buy contacts online?

As online shopping becomes a necessity in everyday living, buying contact lenses online will surely provide you with the convenience and ease you need. Like any other optical shop, Opticalens offers the opportunity to save time, effort, and long queues.

Why choose OPTICALENS?

It’s simple: We provide premium contact lenses from top manufacturers at competitive prices, like Acuvue, Dailies, Air Optix, Biofinity, Biomedics, Lacelle, and more. The products meet your expectations for quality and cost.

How to Order Contact Lenses at OPTICALENS?

1. Add the details of your prescription.

Your optician or contact lenses box should include the prescription for your lenses. If you need more clarification, please snap a picture, and send it over WhatsApp at +1 +1 (626)-501-8488 or email it to sales@opticalens.com.

2. Choose your contact lenses from the product page at opticalens.com.

Please look around our site and choose the necessary number of contact lenses. Don’t hesitate to contact our customer service team if you have any issues; we will assist you.

3. Please enter your shipping details and pay.

Your contact lenses will be swiftly shipped both inside the USA and to many other foreign places. Your order will typically be shipped out in less than 48 hours. Restocking of contact lenses will take between 3 to 5 working days if there is a shortage. If you want to know the availability of the exact model and prescriptions of your lenses, send a message. Then, you can use any popular credit card or your PayPal account to pay for your order.

I placed an order; do I need to provide my prescription?

Yes. You must provide a valid prescription for each order. With the title “Prescription for Order ID# (Order Number),” send it to us over WhatsApp or email at sales@opticalens.com.

Even without a copy of your prescription, you can still get contact lenses from our company. You can base it on the box of contact lenses you now have and send us the image.

Where can I find my prescription?

You may find the appropriate information for your purchase by looking at one of your contact lens boxes. The contact lens container will have a brand name and information about your prescription. Please be aware that there are varying prescriptions for various lens types; thus, you must be familiar with yours.

Send us an email or a WhatsApp message if you have questions regarding your contact lens prescription.

How can I stay updated on the status of my order?

We will provide the tracking number to your email address when we send your product. If you’re a member, go into “My Account” to see how your orders are shipped there. If you used guest checkout, please check your email or WhatsApp message for tracking details and delivery status.

We’ll use Hong Kong Post or Continental to deliver your shipments. Enter tracking information online to see the status of your shipment.

What is the shipping time for my order?

You will get your purchase in around 4-5 business days once we receive a payment confirmation and send your order within 48 hours (excluding holidays). We will get in touch with you and provide you with an updated delivery date if there is a shortage or high demand. It usually takes an extra week or two. Please note that this is an international purchase, so that it can have delays based on shipping restrictions per country.

What’s the shipping rate?

US$10 is charged for the shipping rate per order. You can enjoy free shipping for orders over US$150.

What should I do if my order has yet to arrive?

Don’t worry. Please send us a WhatsApp message with your Order ID number or send it by email. In a little while, our customer service representatives will reply to you with the status.

What methods of payment does OPTICALENS accept?

We accept payment via PayPal (including VISA and Mastercard credit cards), Apple Pay, Google Pay, WeChat Pay, Alipay, and credit card(Master, VISA, American Express, and Union Pay).

What fees apply to payments?

Banks will have a processing charge of about 1% for all payments received through our website outside the country.

How can I change or cancel my most recent order?

Contact our Customer Services Team via Email or WhatsApp message if you need to change or cancel an order you have already paid for.

Reaching out to our Customer Services Team as soon as possible is advised if your purchase is about to be shipped out; email inquiries may take longer to complete. We might not be able to comply with your request if we shipped out your purchase before you notified us that you need to amend or cancel it.

I want to send back my purchase. How do I do it, and will I get any money back?

Both partial and whole orders are eligible for returns. Items returned to us unused, unopened, and in their original packaging are promptly refunded or exchanged.

Please send us a WhatsApp message if you would like to return any items you ordered, and we will respond during our working hours.

You are eligible for a return after receiving your purchase for up to 21 days. We advise you to always ask for a Proof of Postage Certificate at the Post Office since we are not liable for any returned items lost in transit.

How long will the refund processing take?

All refunds will reach your account in a maximum of 3 business days. Additionally, the refund processing will begin once we receive the original products in our warehouse.

The product I got was incorrect. What should I do?

Our top priority is always giving you the correct items and trustworthy service. Send an email or a WhatsApp message to our Customer Services Team if you receive the wrong product. Please send back the incorrect products so we can immediately give you the right ones.