Got Questions? We Got Answers 🐾

Why should I buy my contacts online?

It’s all about convenience and saving your hard-earned cash. Buying online with Opticalens lets you skip the long queues and retail markups of traditional optical shops. Plus, you get your lenses delivered straight to your door.

Why choose Opticalens?

We keep it simple: premium brands (Acuvue, Dailies, Biofinity, etc.) at competitive prices. No fluff, just the high-quality lenses you need to see the world clearly.

How do I place an order?

1. Prescription Check: Grab your contact lens box or your latest prescription from your optician.
2. Shop: Pick your brand and the number of boxes you need.
3. Checkout: Enter your details and pay securely via credit card, PayPal, or Apple/Google Pay.

Do I need to provide a prescription? 📋

Yes. To keep your eyes safe and healthy, we require a valid prescription for every order. You can snap a photo of your prescription or even just your current lens box and send it to us at sales@opticalens.com or via WhatsApp.

What are your shipping rates? 🚚

• Free Shipping: All orders over A$100 qualify for free FedEx Express shipping!
• Standard Rate: A flat US$10 fee applies to orders under the free shipping threshold.

How long will my order take to arrive?

We aim to process and dispatch most orders within 48 hours. Once shipped via FedEx Express, you can expect your lenses in about 4–5 business days. International shipping can sometimes be tricky with customs, but we do our best to keep things moving fast.

What is your return policy? 🔄

We offer a 21-day return window for unused and unopened boxes in their original condition. For health and safety reasons, we cannot accept returns on opened products. Check out our full Refund and Returns Policy for all the details.

Are there any order limits?

Yes. Because prescriptions typically expire within 1–2 years, we generally limit orders to a 2-year supply to ensure you’re using the right lenses for your current eye health.

How can I track my order? 📍

Once your order is on its way, we’ll email you a FedEx tracking number. You can also check your order status in your “My Account” dashboard.

Need more help?

We’re always here to chat. Hit us up on WhatsApp at +1 (626)-501-8488 or email us at sales@opticalens.com between 9 a.m. and 6 p.m. (Monday to Friday).